Terms & Conditions
Welcome to Meselopon Ltd, www.meselopon.com (hereinafter referred to as the “Website”).
Is an online shop that offers herbs, spices, fungi, food supplements, truffle, nuts, superfoods, tea, cosmetics for medicinal, cooking & personal care. The owner of this Website is the company under the name “Meselopon Ltd”, based at 71-75, Shelton street, Covent Garden, London, WC2H9JQ, United Kingdom, VAT Registration Number: 268916063, Company Registration. : 10663855
Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”).
By browsing the Website and using the Services and/or proceeding to transactions of products, you consent to the current Terms and Conditions in their entirety, as well as to their occasional updates, which govern the relationship between yourself and us.
In case of disagreement or reservation on your part regarding part or all of the present terms you can contact our Customer Care Team through the contact us section or send us a written letter to our address, before browsing or using the Services or realizing a transaction.
Otherwise, the acceptance of all terms by you is unconditional.
You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future.
The company also reserves the right at all times, without justification and without prior notice to Meselopon Ltd user to cancel, suspend or terminate Meselopon Ltd operation.
Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.
Upon joining Meselopon Ltd, by registering on our website, you automatically become a member of Meselopon Ltd Loyalty Reward Points and enjoy all the privileges provided by this Programmed.
By participating in the Meselopon Ltd Loyalty Reward Points you agree that you have read and accepted the terms and conditions of the Programmed.
In case you wish to be removed from the Programmed you can contact us.
If you wish, you can subscribe to our company’s newsletter list.
Registration is possible for non-members as well.
If you subscribe to the newsletter list without being a registered member, you do not become a member of the Meselopon Ltd Loyalty Reward Points and you do not earn points if a) after having subscribed to our newsletters, you register as a member on our website using the same e-mail address and b) after having registered as a member on our website, you subscribe to our newsletters using the same e-mail address.
2. Description Of Transactions & Services
Meselopon Ltd online store displays, promotes and resells the products of suppliers with whom it collaborates.
The term supplier is used as defined in L. 2251/1994 on consumer protection, as well as each producer/packer, importer/distributor, as defined in specific legislative provisions (hereinafter referred to as “suppliers” in short).
The company reserves the right to select freely the products that it displays on its website and to modify, update and/or withdraw these at any time and without prior notice.
The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, as long as it informs the users as and where it is provided by the law.
In any case, please note that the description of product ingredients and in general the information included in the product labels and the production and expiry dates of these is the responsibility of the same suppliers whose information is listed on the product and that Meselopon Ltd (which participates in the distribution chain only as an intermediate or end seller) is not required and able to check the truth or accuracy of this data nor is it accountable for it.
3. Prohibitions When Accessing & Using The Website
You shall not misuse this website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content.
You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website.
Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.
In addItion, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person’s proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as “spam”, or attempt to influence the performance or functionality of any facilities of or accessed through this Website.
Any breach of this provision shall constitute a criminal offence under U.K. legislation. Meselopon Ltd will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.
You may connect to our website under the terms of articles 5.5. and 15 with your own means and via companies and providers of your choice.
Should there be no activity for 30 minutes, you will be automatically disconnected from the online store’s members’ area.
4. Intellectual Property, Software and Content
The website www.meselopon.com is the official website of Meselopon Ltd.
The intellectual property rights of all the software and content you access on or through this Website remains the property of Meselopon Ltd or its licensors and are protected by international copyright laws and treaties on intellectual property rights.
All such rights are reserved by Meselopon Ltd and its licensors.
Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone.
You may store, print and view the available content solely for personal use.
You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website, nor may you use any such content in relation to any business or commercial activity without Meselopon Ltd written permission.In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by Meselopon Ltd or its licensors.
Moreover, you are not granted any license or consent to use Meselopon Ltd trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without Meselopon Ltd written permission.
Photographic representation of our products.
We have made every possible effort to ensure a realistic and accurate photographic representation for the majority of the products sold through our website.
Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products.
This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.Please note that, although Meselopon Ltd has tried to accurately display the colors of the products, the actual colors you see will depend on your monitor specifications and therefore may not be accurate.
We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through this Website.
Website access license.
Users are hereby granted a limited license to access and make personal use of this Website, but not to download or modify it, or any part of it, except with Meselopon Ltd express written permission.
This license does not allow for any resale or commercial use of this Website or its content, any collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its content, any downloading or copying of account information to the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools.
However, by visiting our Website, you have the exclusive right to download for free, in the provided PDF format, the recipes presented on the Website, for personal use only.
It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website or any part of it for any commercial purpose, without our express written permission.
We have exclusive rights to the domain name of our firm and all brands represented on our site are rightfully subject to lawful protection.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website of Meselopon Ltd and its affiliates without our written permission.
You may not use any “meta tags” or any other “hidden text” based on names or trademarks of Meselopon Ltd or its affiliates without our express written consent. In case of unauthorized use, the license granted by Meselopon Ltd is terminated.
You may not use any logo or other proprietary graphic or trademark of Meselopon Ltd, or open source code or part of the link without our prior written consent.
5. Terms Of Sale
By placing an order, you agree to purchase a product according to the following terms and conditions.
We dispatch products worldwide. Once you have selected your country as your place of residence and your request is verified through a special procedure and deemed feasible, the approval of your order will be confirmed and your product(s) will be shipped.
In particular, deliveries outside the European Union will be processed in a special procedure in order to be approved or rejected and our customers will be informed regarding the acceptance or rejection of their request by e-mail within two working days.
Please note that the automated message which appears on the screen with the details of your order request received by our company does not constitute acceptance of your order, but it is received subject to the above procedure.
In case of acceptance, you will receive an order confirmation email, according to the above, which should include the details for the checkout through payment.Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all.
You will be notified by email in case of such a problem.
Meselopon Ltd collaborates with many suppliers to bring you a very wide range of products at the best possible prices.
Furthermore, orders can be shipped Monday to Friday from 07.00 – 15.00.
For this reason and to keep you fully informed and protect you in the best possible way against unforeseen circumstances, orders are completed as follows:
i) Upon completion of your order request, your total aggregate order will appear, including all the details of your request.
If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section (ii) as well as article 9 below.
Upon successful completion of the payment, you will receive an automated e-mail confirming your order, which will also be sent to the email address you have indicated. In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due.
ii)To ensure the highest possible security of your transactions, our Company may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider.
Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding this information.
i) After that, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses) or picked up from our Distribution Centre.
The delivery of your products is subject to the Terms of article 8 below.
ii) In case there is an unexpected shortage from the suppliers, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order.
In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available and it will be cancelled for the rest of it.
In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated.
This email will also constitute a confirmation of your order based on which your order will be executed.
The shipping of the products will be carried out according to article 8 below.
Please note that shipping times may vary depending on the availability of the products and the commitment of the producers regarding the delivery time (we collect the majority of our products from their place of origin/suppliers), therefore any delay on the part of the suppliers will delay our shipping time.
Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible.
Within the European Union, deliveries usually take 4-10 working days after the shipping confirmation, the rest of the world 7-20 working days, (3-6 working days within Greece).
In order to implement a transaction at Meselopon Ltd you must be over 18 years of age.
Visitors under the age of 18 should not exchange data and any information with us.
When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, or of perishable and thereby sensitive products, it is the customer’s responsibility to follow the instructions provided on the product package or on our website.
Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier.
In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer in case of cash on delivery order, pick up order from our distribution center, on the day of delivery, through fault of their own, i.e. on the first delivery attempt. Meselopon Ltd reserves the right to change the specifications of all merchandise without prior notice.
i) All items are intended for personal use only and not for re-sale, except in the case of professionals (retailers/B2B customers), who must have already completed the “VAT registration” procedure and have been approved as B2B (Business to Business) customers in the special B2B section which will be available on our website very soon.
ii) Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions.
By registering on our website as a professional you solemnly declare to our Company that a) you represent or are entitled to represent the legal person in this transaction and that you bind said person and b) that you are personally responsible for tax compliance and any police market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.
When you place an order, you will receive an e-mail confirming that we have received and accepted your order.
The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Company’s bank account is credited with the total amount due.
In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due.).
During the processing of your order you will receive a number of automated emails informing you on the progress of your order.
In case you place a telephone order (only for Greek customers) you consent to the following:
You may pay for your order by cash on delivery, only within Greece (or upon picking up the products from our company’s Distribution Centre after having paid for your order.
Provided that the user has an e-mail address, a number of emails referred to in article 6.12 above are sent to the e-mail address he/she will indicate to our representative in charge.
Otherwise, the user accepts that the order confirmation which will be recorded during the telephone communication is full proof of the total order and its pricing and that it complies with the terms and conditions of your written briefing, notification, order confirmation, so far as is required by law. In case of any problem during the execution of your order, we will contact you at any time by telephone at the telephone numbers you have indicated.
For all other instances, all the present Terms and Conditions apply to telephone orders.
Meselopon Ltd users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to Meselopon Ltd users, who will be informed on the current price through the relevant posting on the website.
The user selects the representative webpage according to their country/place of residence (see countries), which determines the pricelist of our products, in agreement with our commercial policy and the respective shipping costs of that country.
Whilst we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur.
If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it.
If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.
All prices, as per your choice, can be in EURO, GBP, USD etc,etc and are inclusive of VAT.
The prices shown on our website for the same product in different currencies may vary from each other as the pricing policy of the company is formed freely based on the currency in which the order is being placed and does not constitute a simple matching based on the exchange rate between currencies.
We hope you understand that it is not possible to check and modify the corresponding pricing depending on the exchange rates at all times.
Shipping costs will be additionally charged and you will be notified of the cost in the same currency you used when placing your order.
Any additional charges that may occur are clearly displayed and included in the “Total Cost”, such as, for example, for our fresh products, with the special labelling, whose price includes the cost of extra packaging.
Professional customers (B2B) based within the European Union (EU) (EXCEPT Greek registered B2B Customers), after VIES validation of their VAT nr, will not be charged with VAT.
In the special section of the website addressed exclusively to professional customers, the prices will appear both without VAT and including VAT with smaller letters for their convenience. VAT will be applied normally to delivery charges as per UK vat legislation.
The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail.
We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the Website at any time without prior notice.
We also reserve the right to refuse to process any orders that you have placed based on information contained in the Services that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies.
Please note that certain products are standardized and packaged by their supplier and, therefore, their weight may vary by certain grams per package, but will always be within the range described on our website for a specific product price.
7. Delivery/Shipping Of Products
Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below.
When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered (only for Greek customers this choice ).
Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
Time, Means, Place of Receipt/Delivery
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
i) Pick up of your order (only for Greek customers) from our Distribution Centre since there was a phone appointment first.
ii) In case you wish your order to be dispatched to an indicated delivery address (there is a multiple delivery option as well, see section
iii) The delivery will be carried out:
By a partner transportation company, i.e., Elta Courier & Hellenic Post (for Greek customers only) and with Hellenic Post by First Priority with Registered Shipping Tracking Number to be a secure buyer & seller for deliveries worldwide.
Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company.
We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with.
Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control.
In the event of any delay, our company will make every possible effort to contact you.
Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK.
The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time.
Meselopon Ltd is not liable for any such pricing change.
In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying.
In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e. a) via credit card, b) through a third party online payment service provider, like PayPal for example, c) through cash on delivery only for Greece.
Note that it is not possible to combine different payment methods for one order.
More specifically, we accept payments by Visa, Visa Debit, MasterCard, Maestro, PayPal, Google Pay, Apple Pay, Stripe, Cryptocurrencies.
We also accept cash on delivery payments but ONLY within Greece and with an extra fee of 3€ (including VAT).
We also accept account deposits.
Please note that we do not accept cheques as payment for your purchases.
Upon payment with all Credit Cards and if EURO, USD, GBP,etc,etc is selected, the customer is not charged with any currency exchange fees.
Provided that you have selected credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions.
More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from VeriSign Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide.
The collection and processing of the payment information you send us is done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.
In case you choose to pay by credit card, you are advised to be present during the receipt of your order having you credit card or identity on you.
If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company.
Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.
In case of payment via PayPal, you consent and accept that you are subject to the terms and conditions of operation of said online payment service provider, given that you have contracted with it upon your registration as its member.
We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt.
However, if you receive a wrong or faulty product, please contact our Customer Care Team immediately through the contact us section for further details.
All users who execute transactions through our online shop as consumers, are able to rescind any transaction within 14 days from the reception of their order by sending the rescission form (within the above deadline), or by sending a rescission statement along with the product, provided that both the product and the statement will be received by the Company within 14 days from the receipt of the product.
Given that our products include goods which can be altered or which expire soon or are perishable and therefore vulnerable products, please be advised that these products are explicitly excluded by law from the right of rescission.
The products which CANNOT be returned due to unjustified rescission are listed in detail on the list of products excluded from rescission by clicking here.
Please note that the criteria for determining the products excluded from the option of rescission are specified by law, such as the fragile nature of a product, how easily it can be altered or its short expiration date, and have been determined according to the usual practice and based on the statements and related conservation and maintenance instructions of the producers, as these are indicated on the product labels.
In case you exercise your right of rescission from the purchase of a product which is not excluded from this option, the following shall apply for the rescission of products purchased through our online shop:
Returns shall take place within 14 days at the latest from the exercise of your right of rescission (that is to say, from the sending of the relevant e-mail) specified in article 11.2.) by sending the goods under your responsibility and expense and only to our Distribution Centre.
For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received.
It must be unused; it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
The products that are returned should be dispatched to the above-mentioned address and be accompanied by: a) the Retail Receipt/ Sales Invoice or Delivery Note, along with the Rescission Statement (even if you have already sent it to us by email). More specifically, this form must be filled in with all the necessary required information, printed out and signed by you and included in the return parcel.
It is particularly noted that if these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for rescission cannot be satisfied and the product will be returned to you with your own expenses.
10. Order Change / Cancellation
Request a cancellation within: 2 hours of purchasing your order.
We don’t accept exchanges but please contact us if you have any problems with your order.
100% money back guarantee.
11. Linking To This Website
You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any Website that you do not own.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without prior notice.
12. Disclaimer As To Ownership Of Trademarks, Images Of Personalities & Third Party Copyright.
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third-party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Meselopon Ltd, so you should not rely on the existence of such a connection or affiliation.
Any trademarks/names featured on this Website are owned by the respective trademark owners.
Any reference to a trademark or brand name is used solely to describe or identify the products and services and it is in no way asserted that such products or services are endorsed by or connected to Meselopon Ltd.
You may not extract and/or re-utilize parts of the content of the Website without the written consent of Meselopon Ltd.
In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of this Website, without the express written consent of Meselopon Ltd.
In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website without the express written consent of Meselopon Ltd
13. Entire Agreement
If any provision of the contract is held to be abusive or is void, this does not affect the other terms of the contract, which shall remain valid and binding to the parties.
Any delay in exercising some or all of the rights by the parties under these terms does not imply the weakening or waiver of this right, which may be exercised at any time at a later stage and in the beneficiary’s reasonable discretion.
For more shipping information, payment methods, returns & refund please read the corresponding categories.